Where do you ship from?
All of our products now ship from Los Angeles, California.
Why do you ship from the US if you're a Canadian company?
We moved all of our shipping to California because 70% of our customers are in the USA! Now, shipping is faster & cheaper for our friends south of the border :)
How much is shipping?
Most orders cost between $3.99 - $9.99 to ship, depending where you are in the world. (Hint: the more your order, the cheaper the shipping costs!)
How long does it take for my order to ship?
Orders ship within a week, generally 1-3 business days. Keep in mind, we're human: we don't ship on Sundays, or holidays. You'll receive a confirmation e-mail once things ship (check your junk mail).
Do you ship internationally?
Yes! Shipping varies between $10 - $19 (sorry).
Will I have to pay duty fees?
If you live outside of the USA, you *might* have to pay extra fees as determined by customs at the border. Typically duty fees are only applied on large packages with a high declared value (ex. $200+), but we don't make the rules. Feel free to contact your local customs agent to get the low down. We unfortunately can't reimburse duty fees.
My order didn't arrive in time for my friend's birthday/ Christmas/ an event. Can I get a refund?
Sorry, we don't offer refunds for delayed parcels - there's just too many variables (weather, holidays, customs) that can delay postal services. Once your package is in the hands of the shipping carrier, we have no control over deliveries. We suggest you contact the shipping carrier directly with any questions re: delivery ETA.